Terms and conditions

Terminology

“We” “Our” “Us” refers to Mix Paint contractors of PO Box 413, EMERALD, VIC, 3782. “You” “Property owner” refers to the client/customer or whoever has contracted our services.
These terms and conditions are for all past, present and future clients.

Quotes

We will endeavour to provide you with a quote within 7 days of receiving your request. It is your responsibility to ensure you have provided us with the correct information to ensure we can return the quote in a timely fashion.
Our quotes are valid for 28 days from date of receipt, unless we agree otherwise.
Mix paint quotes are non- negotiable unless we choose to offer a discount.
All quotes provided must accepted in writing, via return email to mixpaint@live.com.au or by text to 0404508543 prior to any work commencing.
In accepting our quotes you have therefore deemed to have accepted our terms and conditions.
All prices quoted are in Australian dollars and are inclusive of GST (goods and services tax) unless otherwise stated.

Timings

We will always endeavour to follow timelines where possible.
All contract timings are subject to weather conditions and/or any unforeseeable circumstances out of our control.
We accept no responsibility for any loss of time or otherwise due to timings on a contract.
Once we have offered a start date for a contract we require a deposit to be paid within three (3) business days.
We reserve the right to cancel potential contract start dates if the quotation has not been accepted in writing and the deposit has not been paid.
Once a start date has been offered we will endeavour to commence work within five (5) business days of the start date.

Weather conditions

We reserve the right to postpone any contract due to adverse weather conditions.
Start dates are subject to weather conditions.
Project completion times are subject to weather conditions.
Weather conditions are conditions that are not suitable for the application and or preparation of painted surfaces.

Deposits

We require a 10% deposit (total work value) or $1000 whichever is greater, to confirm your acceptance of our quotation.
All deposits are none refundable and non transferable under any circumstances.
We may offer a smaller deposit amount at our discretion.

Invoices and payments

All invoices must be paid on the day of completion of any project.
We may offer changes to our payment terms at our discretion.
Payments are to be made by direct deposit to the bank account details supplied on our invoices.
Mix paint reserve the right to request and receive a progress payment during any project.
We may choose to stop work if progress payments are not made when requested.
Any invoice outstanding after 5 days will be handed to a registered debt collector and any costs associated with this process will be passed onto the client.
Outstanding balances after 5 days will incur a 5% interest charge and will continue to incur this interest charge every 5 days after the date of invoice issue until all balances have been paid in full.
We do not accept payment by cheque on completion of projects unless the cheque is handed in person to a Mix Paint representative

Warranties/Guarantees

Mix paint offer a minimum 2 year warranty on our workmanship and the products used.
All warranties are subject to the property owner carrying out general maintenance on their property to ensure all work carried out by us is kept to reasonable standard.
We accept no responsibility for any work carried out by us that is altered, touched up, tampered with by the property owner or any third party. All warranties are void in this case.
Any warranty claims must be lodged with our office in writing.
In the very unlikely event that something needs attention when the job is complete, Mix Paint will rectify it free of charge within two (2) years after completion.
Mix paint do not warrant substrates that have not been previously sealed with oil pigmented sealer. These substrates include but are not limited to plaster ceilings, walls and cornice.
We do not warrant the fading, peeling or blistering of dark colours on external projects, dark colours include reds, blues, greens & blacks.
Mix paint do not warrant the following issues: cracking, settlement cracking, water stains, rust, peeling ceilings, previously painted surfaces that have not been sealed using oil pigmented sealer

Paint products

Mix paint reserve the right to alter/change products used on any project without prior notice.
All paint and materials remain the property of us until all balances are paid in full.
We reserve the right to remove any unused paint and materials from a project site before, during or after completion of a project.
We accept no responsibility for choice of colours on any project.
If for any the reason the client changes their mind after they have chosen a colour, any associated costs with this change of mind will be incurred by the client in full, and this includes any labour costs during the process.
We do not accept responsibility for yellowing of any gloss enamel products.

Complaints

Any complaints are to be lodged with our office in writing within 7 days of any issue arising.
All complaints are to be kept confidential and if the client proceeds to post any complaints via social networking on the internet or any other media avenues, Mix paint reserve the right to take legal action against any party to reclaim any losses in revenue.

Additional work

Any additional work not stated in the clients quote will be charged at our normal hourly rate, unless it has been discussed and agreed to.
It is the client’s responsibility to carefully read and understand the quote issued and inform our office prior to work commencing if there are any issues that are not made clear

Photography consent
From time to time we may take photos of our work for our records.
This may include before and after photos.